Welcome to Speaker’s Corner

Everything you need as a speaker at the Experience Management Nordic Summit 2026

Where?

May 7 2026 I 09:00 – 17:00
Danish Architecture Center
Bryghuspladsen 10
1473 Copenhagen K
Arriving by car ?
You can park in the basement under BLOX (The very building the Danish Architeture Center resides in)

About the Summit

Experience Management Nordic Summit is where the most experienced CX and EX practitioners in the Nordics come together to share what actually works not theories, not tools, but real results.

The conference is hosted by Experience Management Community, a network and learning platform for CX professionals.

Each year, we gather 100 senior professionals from companies and feature speakers from organisations such as LEGO House, Copenhagen Airport, IKEA, Nordea, Grundfos, The Royal Danish Theatre and more.

Our focus:

What works in CX – shared by the people who’ve done it.
Concrete methods. Real cases. Measurable results.

The event is created by practitioners, for practitioners – and that includes our speakers. While we do feature a few speakers that are also consultants, our goal is to create a learning experience - not sales pitches. This is what separates our conference from all other conferences out there.

We also have a whole committee of CX practitioners - working behind the scenes to make sure we deliver the most CX worthy experience leading up to, during and after the conference.

Your role as a speaker

Each speaker contributes a 20-minute keynote within one of our 4 block themes. The keynote is followed by a 20-minute sofa dialogue moderated by one of our facilitators.

The goal is not to impress, but to teach, inspire, and open dialogue. With the key note you highlight your most important points and during the sofa session, we dive deeper.

Participants value authenticity, honesty, and practical learning over polished perfection.

You can:

  • Share a concrete case, method, or transformation journey.

  • Be open about both what worked and what didn’t.

  • Bring 1 - 3 clear takeaway that others can apply.

What we look for

We curate all sessions to reflect real-world CX impact. We value:

  • Clarity: focus on what was done and the outcome achieved.

  • Candour: share challenges and lessons learned.

  • Business relevance: link your work to measurable results (growth, retention, efficiency, wellbeing).

  • Inclusion: we aim for diverse voices and industries to reflect the Nordic CX landscape.

Formal and technical setup

🎥 Format & Technical Setup

  • Duration: 20 min keynote + 20 min dialogue

  • Language: English

  • Slides: Your own design (16:9 widescreen).

  • Audience: ~100 participants seated at round tables.

  • Equipment: Stage, screen, clicker, lapel mic (you’ll be assisted by our Speaker Support team).

  • Recording: Your session will be filmed and you’ll receive your own video and professional photos after the event.

Timeline and process

1. Book an introcall with our Founder, Stine Marsal here: LINK

2. Confirm participation by filling out the link provided to you during the intro call

3. Submit bio and keynote description (we provide a template and a prompt you can use which makes it easy

Materials submissionBio (max 100 words), title, short description, and photoWithin 14 days of confirmation4. Speaker prep callOptional “Meet the Speakers” online sessionApril 20265. Summit dayArrive by 08:15 for mic check and briefingMay 7, 2026

Four key themes frame the day’s program

each featuring 2–3 short keynotes followed by sofa dialogues, our facilitated live interaction sessions with the audience.

Measuring & Mapping Experiences

From Insights to Ownership and Business Results

Service Culture as a Growth Driver

Building Frontline Excellence that Delivers Results

Human-Centered AI

Personalisation and Automation Drive Measurable Impact

Beyond Satisfaction

Proving the Business Value of Customer Experience

Want to be in the room?

Join leaders from across the Nordics shaping the future of customer experience.

“I sat up writing down ideas all night”

I stayed up most of the night scribbling down ideas from the different talks. Getting access to all the recordings a week later was amazing, it let me revisit the sessions and catch things I’d missed.

Sanne Louise Forsberg Holm
Chief People Officer, LEGO House

Proof that learning here sticks

  • "The format with three experts exploring the same topic — followed by the chance for deeper dialogue — worked incredibly well. I’ve never learned so much at a conference. I’m a huge fan of the sofa dialogues, where participants can ask questions and get perspectives from different angles."

    Ditte Bank Thorsager, Director of Passenger Experiences, Billund Airport

  • "People on stage shared openly about both successes and challenges — something I’ve never experienced before. I took so much home with me. It’s often hard to relate to the glossy presentations you see at other conferences, where the goal is usually to sell something. That wasn’t the case here."

    Simon Bach Peters, Customer Journey Expert, Nordea

  • "I genuinely learned a lot, both from the stage and through the conversations at the table. What made the day so valuable was the focus on professional learning rather than the usual distracting sales pitches from system and service providers."

    Nina Hestehave Degn, Head of Customer Experience Management, The Danish Royal Theater

  • "I’ve attended several major CX conferences, both in Denmark and internationally. None of them come close to this one. The level of expertise on stage was outstanding, the focus on learning was clear, and the absence of sales pressure was truly refreshing."

    Kristian Kindtler, Senior Program Manager, Norlys

  • "I took more learning home from this conference than from any Customer Experience event I’ve ever attended. You could feel that the program was created by people who truly understand the field."

    Stine Hjelme, Customer Experience Manager, Alka Insurance

A community-grown summit

For the past five years, the Experience Management Community has been the go-to space for Denmark’s most engaged CX professionals.

We’ve created a learning and networking environment built on honest dialogue, zero vendor bias, and shared ambition for real business results.

Join us for a day full of great people, learning and as a Summit attendee you get access to pre-conference webinars, articles and speaker presentations before and after the event.

Buy ticket

Together, we’ve delivered more than 90 hours of professional learning through webinars, premium events, masterclasses, and our annual conference, described by attendees as:

“No CX conference comes close. The level of expertise on stage was outstanding, and the focus on learning was crystal clear.”

Now we’re taking the next step:

👉 Transforming our annual Summit into a truly Nordic experience

👉 Switching the learning platform and community to English so we can learn, share and grow our network and community across the Nordics.

👉 Expanding our podcast The Customer Journey (Kunderejsen) from Danish to English

Crazy Bird Tickets Are Flying - Grab Yours Before They’re Gone!

There’s only 100 seats at the Summit, so reserve your spot sooner than later!
The Crazy bird sale is limited to 30 seats.

Crazy Bird Ticket

🇫🇮 330 EUR · 🇸🇪 3 600 SEK · 🇳🇴 3 800 NOK · 🇩🇰 2 500 DKK + VAT
Only 30 seats at this price

Full-day access at the lowest price we’ll ever offer + early entry to the online Summit 26 Learning Space. Get insider access before anyone else, meet the speakers early, join polls that shape the on-stage themes, connect with fellow attendees, and after the Summit: Revisit all conference recordings and key takeaways to turn insights into action.

Buying more than 1 ticket?
1. Press “Buy ticket” and fill out information on the first participant.
2. Press "Add ticket to cart”.
3. Repeat the process until everybody has been signed up 🎉
4. Press the cart icon in the lower right corner 👇

Summit 26 Ticket

🇫🇮 530 EUR · 🇸🇪 5 750 SEK · 🇳🇴 6 100 NOK · 🇩🇰 3 950 DKK + VAT

Full-day access to every keynote, case, and session + immediate entry to the Online Summit 26 HUB Learning Space.

Meet the speakers early, explore pre-summit insights, and join discussions that front-load your learning so you’re fully primed for the big day. After the summit, revisit recordings and takeaways to keep the learning alive. Think of it less as a conference, more as a course you’ll keep coming back to.

Buying more than 1 ticket?
1. Press “Buy ticket” and fill out information on the first participant.
2. Press "Add ticket to cart”.
3.Repeat the process until everybody has been signed up 🎉
4. Press the cart icon in the lower right corner 👇