Speaker Announcements
& Programme overview
WELCOME & KICK OFF SESSIONChange & Customer Experience Management
Thomas Stack
Podcast Host & Founding member, EXMC Head of CX, Albatros Travel
Pia Kruse Stanelt &
Senior Change Management Expert Founder, Villau Consult
OPENING KEYNOTEAccessibility in CX:
Market Expansion and Efficiency
How removing hidden barriers grows your customer base, reduces cost-to-serve and improves the customer journey for all.
Stine Ringvig Marsal
Founder
Experience Management Community & InklusioNordic
FEATURED SPEAKERS THEME 1
Journey Management That Pays Off
Grace Cristina De Athayde Câmara
Customer Journey Operations Lead Phizer
Cecilie Kalhøj Kobbelgaard
Global Customer Journey Manager Grundfos
SESSION FACILITATOR
Søren Bechmann
Author, Keynote speaker, Facilitator, Partner Service Design Institute
FEATURED SPEAKERS THEME 2
Practical AI for Better Customer Experience
Name to be announced soon
Title
Organisation
Name to be announced soon
Title
Organisation
SESSION FACILITATOR
Name to be announced soon
Title
Organisation
FEATURED SPEAKERS THEME 3
Service Culture as a Growth Driver
Name to be announced soon
Title
Organisation
Name to be announced soon
Title
Organisation
SESSION FACILITATOR
Name to be announced soon
Title
Organisation
FEATURED SPEAKERS THEME 4
CX From Cost Center to Growth Engine
Conny Kalcher
Chief Customer Officer
Zurich Insurance Group
How Zurich Insurance Turned their customer experience into Multi-Million Business Growth
