SEE YOU TOMORROW
Registration starts at 8.15
YOUR HOSTS FOR THE DAY
Thomas Stack
Podcast Host Kunderejsen, Founding member of Experience Management Community &
Head of CX, Albatros Travel
Stine Marsal &
Founder
Experience Management Community &
InklusioNordic
OPENING KEYNOTE
Empathy That Performs
How Zurich Insurance Turned their customer experience into Multi-Million Business Growth
Conny Kalcher
Chief Customer Officer, Zurich Insurance Group
Post Keynote Sofa Session & Audience dialogue with Conny. Facilitated by Stine Marsal & Thomas Stack
FEATURED SPEAKERS THEME 1
Customer Journey Management That Pays Off
How to Turn Journey Insight Into Better Business Decisions Across the Organisation
Grace Cristina De Athayde Câmara
Customer Journey Operations Lead, Pfizer
How to Make Journey Insight Drive Action Across a Complex B2B Business
Cecilie Kalhøj Kobbelgaard
Global Customer Journey Manager, Grundfos
Post Keynote Sofa Session & Audience dialogue. Facilitated by Thomas Stack
FEATURED SPEAKERS THEME 2
Practical AI for Better Customer Experience
How Tryg Turned AI Into Better CX and Smarter Operations
Bjartmar Strøm Jensen
Director, Head of Customer AI Solutions, Tryg
What CX Leaders Need to Understand About the Next Wave of AI
Tina Dupont
Director, Customer Insights, Velliv & Founder, Aimia.io
Post Keynote Sofa Session & Audience dialogue. Facilitated by Tina Dupont & Thomas Stack
FEATURED SPEAKERS THEME 3
Service Culture as a Growth Driver
How Maersk Is Embedding Customer Centricity Across 100,000 Employees in 180 Countries
Marc Degrelle,
Global Head of Customer Experience, Maersk
How to Build a Service Culture That Holds Up Under Pressure: Lessons from Copenhagen Airport Four Times of Wining World’s Best Airport Security Experience.
Johnnie Müller
Founding Partner, CPH Security Excellence
Post Keynote Sofa Session & Audience dialogue. Facilitated by Stine Marsal
FEATURED SPEAKERS THEME 4
The value of your customer experience and how to prove it
How to Turn Customer Experience Into Growth in Complex B2B
Søren Borg, Head of Digital Sales, Marketing & Customer Experience, Ahlsell
How to Turn CX Insight Into Investment Decisions
Monica Christiansen, Global Head of CX, DCC Energy
Post Keynote Sofa Session & Audience dialogue. Facilitated by Thomas Stack
CLOSING KEYNOTE
The Silent Revenue Leak. How Invisible Barriers Cost You Customers, Growth and Market Share
Some of your most expensive customer friction never shows up in your data. Here is where it hides.
Stine Marsal
Founder
Experience Management Community & InklusioNordic
HYGGE, NETWORKING, HINDBÆRBRUS & LAKRIDSPIBER
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3,950 DKK | 530 EUR | 5,750 SEK | 6,100 NOK + VAT.
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