Speaker Announcements
& Programme overview
WELCOME & KICK OFF SESSIONChange & Customer Experience Management
Thomas Stack
Podcast Host & Founding member, EXMC Head of CX, Albatros Travel
Pia Kruse Stanelt &
Senior Change Management Expert Founder, Villau Consult
OPENING KEYNOTEThe Silent Revenue Leak
-The Market Share You're Losing to Invisible Barriers
How designing for accessibility is your fastest growth opportunity. The specific changes that remove barriers for customers with hidden disabilities simultaneously cut service costs and remove friction for your entire customer base whether you are a B2B or B2C company.
This isn't compliance. This is market expansion
Stine Ringvig Marsal
Founder
Experience Management Community & InklusioNordic
FEATURED SPEAKERS THEME 1
Journey Management That Pays Off
Grace Cristina De Athayde Câmara
Customer Journey Operations Lead Phizer
Cecilie Kalhøj Kobbelgaard
Global Customer Journey Manager Grundfos
SESSION FACILITATOR
Søren Bechmann
Author, Keynote speaker, Facilitator, Partner Service Design Institute
FEATURED SPEAKERS THEME 2
Practical AI for Better Customer Experience
Bjartmar Strøm Jensen
Director, Head of Customer AI Solutions
Tryg Forsikring
Name to be announced soon
Title
Organisation
SESSION FACILITATOR
Tina Dupont
Director, Customer Insights, Velliv &
Founder, Aimia.io I AI/Robotics research Company
FEATURED SPEAKERS THEME 3
Service Culture as a Growth Driver
Marc Degrelle
Global Head of Customer Experience
Maersk
Johnnie Müller
Founding Partner
Copenhagen Security Excellence
SESSION FACILITATOR
Name to be announced soon
Title
Organisation
FEATURED SPEAKERS THEME 4
CX From Cost Center to Growth Engine
Conny Kalcher
Chief Customer Officer
Zurich Insurance Group
How Zurich Insurance Turned their customer experience into Multi-Million Business Growth
