Experience Management
Nordic Summit
How to Turn Customer Experience into Measurable Business Impact
What works in CX - shared by the people who’ve done it.
Concrete methods. Real cases. Measurable results.
Copenhagen I May 7 2026 I 09:00 – 17:00
Danish Architecture Center
Why attend?
More than a full-day learning experience designed by CX experts
The Experience Management Nordic Summit was created by the founding members of the Experience Management Community.
CX professionals who wanted a space for real learning, real cases and real results, not just slides, slogans and sales pitches.
We are CX experts and practitioners, and this is the conference experience we always wanted ourselves.
Summit 26 is an interactive learning experience where C-level executives, CX leaders, service designers and change-makers share what truly drives business results.
You will leave with concrete tools, meaningful connections and ideas you can put to work the very next day.
We serve you:
• Practical insights from practitioners, not sales pitches
• Interactive sofa dialogues between experts and the audience
• Reflection exercises and networking at your tables
• A program designed to turn insight directly into action
Join us and shape the next level of
Customer Experience in the Nordics.
The program is still taking shape.
Speakers and sessions are announced continuously.
Summit ‘26
Program & Speakers
A Full-Day Learning Experience Designed for Action
Turning your Customer Experience into Measurable Business Impact
The day unfolds as a learning journey from strategy to action.
We start with a change management keynote and workshop, continue through short keynotes and sofa sessions, and end the day with reflections you can take straight back to your organisation.
Here is how the day is structured:
Four key themes frame the day’s program
each featuring 2–3 short keynotes followed by sofa dialogues, our facilitated live interaction sessions with the audience.
Journey Management That Pays Off
From Maps to Managed Journeys: How to Close Gaps Between Silos for Better Business Results
Service Culture as a Growth Driver
What it takes to build frontline excellence and the measurable results it delivers.
Practical AI for Better Customer Experience
Analyse, personalise, automate for more revenue, less rework, freeing resources to excel.
From Cost Centre to Growth Engine
Prove impact with clear before/after results lower churn, higher conversion, lower cost.
“I sat up writing down ideas all night”
I stayed up most of the night scribbling down ideas from the different talks. Getting access to all the recordings a week later was amazing, it let me revisit the sessions and catch things I’d missed.
Sanne Louise Forsberg Holm
Chief People Officer, LEGO House
Proof that learning here sticks
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"The format with three experts exploring the same topic — followed by the chance for deeper dialogue — worked incredibly well. I’ve never learned so much at a conference. I’m a huge fan of the sofa dialogues, where participants can ask questions and get perspectives from different angles."
Ditte Bank Thorsager, Director of Passenger Experiences, Billund Airport
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"People on stage shared openly about both successes and challenges — something I’ve never experienced before. I took so much home with me. It’s often hard to relate to the glossy presentations you see at other conferences, where the goal is usually to sell something. That wasn’t the case here."
Simon Bach Peters, Customer Journey Expert, Nordea
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"I genuinely learned a lot, both from the stage and through the conversations at the table. What made the day so valuable was the focus on professional learning rather than the usual distracting sales pitches from system and service providers."
Nina Hestehave Degn, Head of Customer Experience Management, The Danish Royal Theater
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"I’ve attended several major CX conferences, both in Denmark and internationally. None of them come close to this one. The level of expertise on stage was outstanding, the focus on learning was clear, and the absence of sales pressure was truly refreshing."
Kristian Kindtler, Senior Program Manager, Norlys
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"I took more learning home from this conference than from any Customer Experience event I’ve ever attended. You could feel that the program was created by people who truly understand the field."
Stine Hjelme, Customer Experience Manager, Alka Insurance
A community-grown summit
A community about to grow across the Nordics
For the past five years, the Experience Management Community has been the go-to in-line learning space for Denmark’s most engaged CX professionals.
From online webinars to podcast, conference and Premium Memberships
We started as an online community with two monthly online sessions featuring webinars or masterclasses on the topics we wanted to learn about.
We since since expanded to hosting a podcast made by Thomas Stack, Head of CX, Albatros Travel and Founding Member of our Community.
We now also feature a Premium Membership tier for those who want to grow their learnings and connections face to face.
What we have built is a learning and networking environment focused on honest dialogue, zero vendor bias, and shared ambition for real business results.
Together, we’ve delivered more than 90 hours of professional learning through webinars, premium events, masterclasses, and our annual Summit, described by attendees as:
“No CX conference comes close. The level of expertise on stage was outstanding, and the focus on learning was crystal clear.”
Now we’re expanding our learning platform across the Nordics:
👉 Transforming our annual Summit into a truly Nordic experience by switching to English and featuring speakers, onboarding partners and sponsors from across the Nordic Countries.
👉 Switching our learning platform’s main space to English with country specific sub-spaces. This way we can learn, share and grow our network and community across the Nordics, while still remaining locally relevant with an “at home feeling” for all.
👉 Expanding our podcast The Customer Journey (Kunderejsen) from Danish include an English version as well.
Tickets Are Flying - Grab Yours Before They’re Gone!
There’s only 100 seats at the Summit, so reserve your spot sooner than later!
🇫🇮 530 EUR · 🇸🇪 5 750 SEK · 🇳🇴 6 100 NOK · 🇩🇰 3 950 DKK + VAT
Full-day access to every keynote, case, and session + immediate entry to the Online Summit 26 HUB Learning Space.
Meet the speakers early, explore pre-summit insights, and join discussions that front-load your learning so you’re fully primed for the big day. After the summit, revisit recordings and takeaways to keep the learning alive. Think of it less as a conference, more as a course you’ll keep coming back to.
Buying more than 1 ticket?
1. Press “Buy ticket” and fill out information on the first participant in the dialogue box.
2. Press the “Buy ticket” button which will add the ticket to the cart and close the dialogue box
3. Repeat the process by clicking “Buy ticket” again until everybody has been signed up 🎉
4. Press the cart icon in the lower right corner when you added the desired amount of tickets 👇
Please note that you will receive an automatically generated order confirmation immediately after checkout. We’ll send your invoice within 7 days of your purchase 🙏