Do you belong
on our stage?
Explore what it takes to be a speaker below
and fill out the application form if you feel we are a fit
Your keynote will be 20 minutes
Four key themes frame the day’s program.
2 - 3 keynotes will be featured on each of the 4 topics you see below.
Each topic ends with a sofa session where you, the other speakers on the topic, take questions from the audience.
Journey Management That Pays Off
From Maps to Managed Journeys: How to Close Gaps Between Silos for Better Business Results
Service Culture as a Growth Driver
What it takes to build frontline excellence and the measurable results it delivers.
Practical AI for Better Customer Experience
Analyse, personalise, automate — more revenue, less rework, freeing resources to excel.
From Cost Centre to Growth Engine
Prove impact with clear before/after results lower churn, higher conversion, lower cost.
What we look for in our speakers
We value:
Experience! Share with us:
What you have done (not what you are thinking about doing).
How you did it. What did your roadmap look like?
What challenges did you face?
What failed? Which lessions can you pass on to us?Results! Let us know:
What measurable business outcomes have come from your efforts?
Link your work to results such as growth, retention, efficiency, staff wellbeing or whatever is relevant for what you are teaching us.Authenticity!
Be yourself - we prefer a good human over a great show any day.
We want a learning space where people dare to engage so just give us the real you.
Your role as a speaker
What you get from us and what we want from you
You are our teacher: Help us succeed with our own CX work
Each speaker delivers a 20-minute keynote within one of our four themes, followed by a 20-minute sofa session moderated by our facilitators.
This isn’t about impressing; it’s about teaching, inspiring, and opening dialogue.
Think classroom.
Not showroom.
Non-negotiables for speakers
What you get from us and what we want from you
No sales pitches: Outcomes over tools!
Please - NO vendor logos without permission.
Our audience doesn’t appreciate it.No sales pitches: Outcomes over tools!
Please - NO vendor logos without permission.
Our audience doesn’t appreciate it.Make it accessible: Few slides. Big fonts, strong contrast, minimal text; explain acronyms in real words. Only video if absolutely essential to your story. We can share any and all additional material with attendees via our online learning portal.
Respect the clock: Keep to time, other speakers and our breaks depend on you ❤️
Share takeaways: End with 1-3 practical actions someone wanting to do what you’ve done could start out with.
Recording consent: Sessions are recorded for the Summit ’26 Learning Hub.
Visibility & promotion
We promise to work super hard to make you look amazing on stage and promote you, the company you work for and your LinkedIn profile in our social media feed leading up to the conference, in our online learning space and on the stage.
To help you shine, and help us fill the room, we ask that you share your participation on LinkedIn at least three times:
Speaker announcement
Topic teaser (one insight or question you’ll cover)
Final reminder (week of the event)
To make it easy we will e-mail you and provide all ready-to-post copy, images, and tags.
You’re welcome to add your own voice and not use ours.
It’s just a service, not a dictatorship.
1. Fill out our SPEAKER APPLICATION FORM
2. Our Summit Advisory Board will review your application.
3. If you are selected, you will hear from us within 3 weeks via e-mail.
4. Book an introcall with Stine, Founder Experience Management Community, via the link you receive in the email.
5. Meet Stine and discuss your keynote and ask anything you need to know
6. Confirm your participation within 14 days by filling out your bio and keynote description via link in the e-mail you receive after meeting Stine.
7. Upload your slides to Danish Architecture Center’s Technical Team one week before Summit.
8. Summit day MAY 7
Arrive by 09:00 enjoy the day with us
9. Speakers Dinner in the evening