Marc Degrelle
Global Head of Customer Experience, Maersk
Most culture initiatives die between the boardroom and the front line. They produce posters, not performance.
Marc Degrelle is proving there is another way.
As Global Head of Customer Experience at Maersk, Marc leads CX globally across 100,000 employees operating in 180 countries. His mandate is clear, embed customer centricity into the operating model, accelerate digital transformation, and increase the business impact of CX to deliver integrated logistics for customers.
This is not a “culture is nice” keynote. It is a blueprint for execution.
With 30 years of experience across operations, customer experience, and digital transformation, including 23 years at Cisco leading shared services, new operating models, and large scale transformation, Marc understands the difference between cultural ambition and cultural mechanics.
Before Maersk, Marc served as Senior Director of Global Operations and EMEA Customer Service at Cisco. Earlier in his career, he was Logistics Manager for Southern Europe at Bull Information Systems. Having lived in France, the UK, Italy, the Netherlands, Spain, and now Denmark, he speaks five languages fluently.
Learn How Maersk Is Turning Service Culture Into Revenue and Market Share Growth
What Marc Will Share
This keynote addresses Service Culture as a Growth Driver.
Marc will walk through how Maersk is driving tangible change through culture, technology, and process excellence. He will share the mechanisms behind the transformation, the lessons from the first phase of the journey, and the priorities ahead.
By the end of this session, you will know how to:
Align culture, technology, and process excellence so they reinforce each other
Drive behaviour change at scale across a global matrix organisation
Link service culture to integrated logistics growth, account retention, and market share expansion
Avoid execution landmines and prioritise correctly from year one to year three
If you are responsible for turning customer centric strategy into operational reality, and proving it in the numbers, this session gives you the architecture to bridge the gap.
There are only 100 seats at the Summit.
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