What works in Customer Experience.
Shared by the people who have done it.
Experience Management Nordic Summit
9 leaders from Maersk, Zurich Insurance, Pfizer, Grundfos, Tryg, DCC and more
share concrete methods, real cases and measurable results.
7 May 2026 | Danish Architecture Center, Copenhagen | 09:00-17:00
Less than 30 seats remaining
"I stayed up most of the night scribbling down ideas from the different talks."
Sanne Louise Forsberg Holm
Chief People Officer, LEGO House
Four themes. One full day. Every session built for action.
OPENING KEYNOTE
Empathy That Performs: How Zurich Insurance Turned their customer experience into Multi-Million Business Growth
Conny Kalcher, Chief Customer Officer, Zurich Insurance Group
CLOSING KEYNOTE
The Silent Revenue Leak
-The Market Share You're Losing to Invisible Barriers
Stine Marsal, Founder, Experience Management Community & InklusioNordic
THEME 1
Journey Management That Pays Off
From Maps to Managed Journeys: How to Close Gaps Between Silos for Better Business Results
Grace de Athayde, Pfizer &
Cecilie Kobbelgaard, Grundfos
THEME 2
Practical AI for Better Customer Experience
Analyse, personalise, automate for more revenue, less rework, freeing resources to excel.
Bjartmar Strom Jensen, Tryg &
Tina Dupont, Velliv & Aimia.io
THEME 3
Service Culture as a Growth Driver
What it takes to build frontline excellence and the measurable results it delivers.
Marc Degrelle, Maersk &
Johnnie Müller, CPH Security Excellence
THEME 4
From Cost Centre to Growth Engine
Prove impact with clear before/after results lower churn, higher conversion, lower cost.
Monica Christiansen, DCC &
Søren Borg, Ahlsell
Only 100 seats available.
Once they're gone, they're gone
Secure your spot
3,950 DKK | 530 EUR | 5,750 SEK | 6,100 NOK + VAT
Full-day access to every keynote, case and session plus immediate entry to the Online Summit 26 HUB Learning Space where all recorded sessions and bonus material will be shared after the Summit.
🇫🇮 530 EUR · 🇸🇪 5 750 SEK · 🇳🇴 6 100 NOK · 🇩🇰 3 950 DKK + VAT
Buying more than 1 ticket?
Click 'Buy ticket', fill in the attendee details, press buy ticket, and it will be added to your cart. Repeat for each person, then check out using the cart icon in the lower right corner.
You will receive an automatically generated order confirmation immediately after checkout. Your real invoice will arrive within 7 days of your purchase
🇫🇮 530 EUR · 🇸🇪 5 750 SEK · 🇳🇴 6 100 NOK · 🇩🇰 3 950 DKK + VAT
Buying more than 1 ticket?
Click 'Buy ticket', fill in the attendee details, press buy ticket, and it will be added to your cart. Repeat for each person, then check out using the cart icon in the lower right corner.
You will receive an automatically generated order confirmation immediately after checkout. Your real invoice will arrive within 7 days of your purchase
Full-day access to every keynote, case, and session + immediate entry to the Online Summit 26 HUB Learning Space.
Meet the speakers early, explore pre-summit insights, and join discussions that front-load your learning so you’re fully primed for the big day.
After the summit, revisit recordings and takeaways to keep the learning alive. Think of it less as a conference, more as a course you’ll keep coming back to.
🇫🇮 530 EUR · 🇸🇪 5 750 SEK · 🇳🇴 6 100 NOK · 🇩🇰 3 950 DKK + VAT
Want to buy more tickets?
Press “Add ticket to cart”, fill out your information, and repeat until everybody has been signed up! Then press the cart in the lower right corner and proceed to check out 🙏
What attendees say
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"The format with three experts exploring the same topic — followed by the chance for deeper dialogue worked incredibly well. I’ve never learned so much at a conference. I’m a huge fan of the sofa sessions, where we could ask questions and deepen the shared perspectives"
Ditte Bank Thorsager, Director of Passenger Experiences, Billund Airport
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"People on stage shared openly about both successes and challenges — something I’ve never experienced before. I took so much home with me. It’s often hard to relate to the glossy presentations you see at other conferences, where the goal is usually to sell something. That wasn’t the case here."
Simon Bach Peters, Customer Journey Expert, Nordea
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"I genuinely learned a lot, both from the stage and through the conversations at the table. What made the day so valuable was the focus on professional learning rather than the usual distracting sales pitches from system and service providers."
Nina Hestehave Degn, Head of Customer Experience Management, The Danish Royal Theater
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"I’ve attended several major CX conferences, both in Denmark and internationally. None of them come close to this one. The level of expertise on stage was outstanding, the focus on learning was clear, and the absence of sales pressure was truly refreshing."
Kristian Kindtler, Senior Program Manager, Norlys
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"I took more learning home from this conference than from any Customer Experience event I’ve ever attended. You could feel that the program was created by people who truly understand the field."
Stine Hjelme, Customer Experience Manager, Alka Insurance
Is this for you?
This Summit is for CX leaders, service designers, heads of customer experience and their C-level executives.
Anyone responsible for turning customer experiences into business results. Whether you lead a team of two or a function of two hundred, you will leave with tools you can use the next day.
Questions before you book
Q: What language is the Summit in?
English. All sessions and materials are in English.
Q: What is included in the ticket?
Full-day access to every keynote, case and interactive session. Networkingsessions, lunch, coffee. Immediate access to the Online Summit 26 HUB Learning Space with pre-summit content and post-event recordings of all keynotes so if you missed something - you can revisit until december 2026.
Q: Can I send a colleague instead?
Yes. Tickets are transferable just email info@experiencemanagement.dk to update
Q: Can I pay by invoice?
Yes: Just press buy ticket and choose pay by invoice.
Or email info@experiencemanagement.dk
Under 30 seats remaining
7 May 2026. Danish Architecture Center, Copenhagen.